Repair Process

Our lead technician will evaluate your repair and provide a detailed assessment. If your unit cannot be repaired, we will notify you. Standard repairs typically take 2-4 weeks, and once completed, your repaired unit will be securely packaged and returned to you.

Repair Checklist

• Thorough Part Cleaning - We carefully clean each part to ensure optimal performance and longevity.
• Detailed Visual Inspection - A comprehensive visual check is conducted to identify any obvious signs of wear, damage, or potential issues.
• Current Settings Recorded - Before any adjustments, we make sure to document your device's current settings for accuracy.
• Customer Configuration Backup - Your custom configurations are securely backed up to ensure that no personalized settings are lost during the repair process.
• Check and Replace Out-of-Tolerance Components - We inspect all components, and any that fall outside of the recommended tolerance levels are replaced with high-quality parts.
• In-House Performance Testing - Your unit undergoes rigorous testing in-house to ensure it is functioning at peak performance.
• Settings Restored - Once the repair is complete, we restore your device to its original settings for a seamless experience.
• Customer Configuration Restored - We also ensure that your personal configurations are restored, so your device feels familiar and ready to use.
• Quality Control Check Passed - Finally, your device passes a thorough quality control check to confirm it’s performing as expected before we return it to you.